E-mail Incompatibilities

Did you ever send an e-mail to somebody that had an attachment they couldn't read? Did you ever get an auto response that got stuck in the outbox? I would be real surprising if you haven't had at least some kind of e-mail issue.

If you get an attachment that will not open the chances are that either you don't have the version of the software that they are sending you or you don't have the program at all. Well! Here's the deal. You MUST have the same version or high of the program the person saved the attachment in. To solve this one you will either have to get the latest version of the software or you can tell the person to send it again in an earlier version. You can also send it in text format right inside the e-mail. This can be a problem with pictures.

Another problem, which seems to be growing, is they can't send from their e-mail program. This mostly happens with earlier versions of Outlook and Outlook Express. Normally auto responses are the problem. Go to your out box and delete them and usually you have solved the problem. Why! Because the "old" programs are not compatible. That is to say they don't know what to do with them. These new feature either didn't exist or they have been upgraded. Thus the reason they won't send. What is worse is that it will freeze up your outbox. If some body sends you an auto-response do not accept it. If you do accept it you will need to go to your out box and delete it. Needless to say you could update the e-mail program. This would also solve that problem. You could have a problem with your SMTP setting also. Call your service provider if need be.

If you do upgrade your old e-mail program be sure to back it up first. You may need to import the old file which contains all your contacts and old e-mail folders. If you do not know how to do that simply push the F1 key when the program is open and ask it. If you go to a search engine they can offer advice also.
Another issue you may run into (I hate this) is that you need to have everything inside the contacts folder in order for it to show up when you click To: when you are sending an e-mail from you address book. If you want to copy or move addresses to the contacts folder here is what to do. First click on the folder that contains the address (es) you want to have in the contacts folder. You MUST highlight any contact that you want to move or copy. RIGHT click and drag the name to the contact folder and let go of the mouse. A menu will come up that says move or copy. Click on your choice. Personally I like to copy it until I am sure everything is where I want it. You can always go back and delete what you want to. You can not delete a folder until you have it completely empty in Outlook 2007.

Online e-mail is not affected by the above rules. Other e-mail programs may have different rules and different problems.
Dennis is a Microsoft A+ Certified Technician with over 15 years of experience. He has a very informative computer blog and website that goes into how to solve numerous computer related problems as well as providing general computer tips, reviews and advice. See: http://www.pcinfospace.com/

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